Browse FAQs by Topic
Choose from the following topics to find the answers you need.
Top Questions
Account & Orders
Shipping
Returns & Exchanges
Products
Promotions & Discounts
We will send you an email to reset your password.
If you still haven’t received any emails, please contact us — we’re happy to help!
We accept all major credit cards and a variety of secure, convenient payment methods:
Credit & Debit Cards
Installment Options
Digital Wallets
Other:
Yes, we offer Skyn Alchemy Gift Cards in various amounts.
Gift Cards never expire and can be used online and in-store.
You can reach us by going to contact us or by emailing hello@skynalchemy.shop.
We’ll get back to you as soon as possible.
No, you can checkout as a guest.
Log in to track orders, view order history, and manage your information.
Contact us as soon as possible to make changes or to cancel your order.
Once processed, changes may not be possible.
Skyn Alchemy Mission Valley
10330 Friars Rd, Suite #119
San Diego, CA 92120
(Inside Inspire Wellness)
(619) 323-1721.
Store Hours:
Mon - Sun
10 am - 7 pm PST
Our hours vary by appointment,
please call to confirm hours.
Log in to your account to view your order history.
Enter the email address used when you placed your order, then enter the verification code you receive to continue.
Yes, we protect your privacy.
Learn more about our Privacy Policy.
We offer standard domestic shipping (3-5 business days) to the United States, excluding Hawaii and Alaska.
For full details, please refer to our Shipping Policy.
Yes, we offer free shipping on orders over $99+
For full details, please refer to our Shipping Policy.
Not at this time. We only ship within the United States, excluding Hawaii and Alaska.
For full details, please refer to our Shipping Policy.
A backorder means the item is temporarily out of stock but still available for purchase. Backorders may take up to 14 days to become available for shipping. Your order will be shipped when the product is back in stock. We’ll keep you updated by email with estimated delivery details.
For more information, please refer to our Shipping Policy.
If you have any questions about your order, feel free to contact us.
Once your order is shipped, you will receive an email with the tracking number.
Log in to your account to track your order.
Contact Us if your order hasn’t arrived within the estimated delivery date.
We accept returns and exchanges of new and unused products within 14 days of delivery for store credit or exchanges only.
Please see our Returns & Exchange Policy for full details.
If your item(s) arrive damaged, defective, or are incorrect, please contact us right away so we can promptly review and resolve the issue.
Returns and Exchanges are simple using our Online Form.
Send us a message with your:
A Skyn Alchemy team member will contact you as soon as possible.
You can also email us at support@skynalchemy.shop, but we recommend using the form to start the returns and exchange process.
Customers are responsible for return shipping unless the item(s) are damaged, incorrect, or missing.
Allow 5–8 business days for returns to be processed once received.
Note: Always perform a patch test when introducing new products to your routine to ensure compatibility with your skin.
We carefully select science-backed skincare products from trusted brands that cater to all skin types.
The products we carry are manufactured by leading skincare brands in facilities that adhere to strict quality and safety standards.
For more details, please refer to the manufacturer's website or Contact Us.
Yes, we can order almost any skincare product available that we don't carry in-store or online.
Special Order Requests are simple using our Online Form.
Send us a message with your:
If you have multiple products, include the same information for each one.
A Skyn Alchemy team member will be in touch complete your request. You can also email sales@skynalchemy.shop.
Only one discount code can be applied per order.
Yes. The following items are excluded from all promotions unless otherwise stated:
Certain products may be excluded from promotions. Please review the specific promotion details to see if any exclusions apply.
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Enjoy 15% Off
Your first order
Free Shipping
On orders over $99
Free Gift
On orders of $300 or more
Pickup In-Store
Mission Valley
We will notify you on events like Low stock, Restock, Price drop or general reminders so that you don’t miss the deal