Frequently Asked Questions (FAQs)

• Please allow up to 5 minutes for the email to arrive.
• If it hasn’t shown up, check your spam, junk, or promotions folder.
• Be sure to add hello@skynalchemy.shop to your trusted contacts to ensure you receive future emails from us.

If you still haven’t received any emails, please contact us — we’re happy to help!

You can reach us by going to contact us or by sending us a message hello@skynalchemy.shop.

We’ll get back to you as soon as possible.

We accept all major credit cards and a variety of secure, convenient payment methods:

Credit & Debit Cards

• Visa
• MasterCard
• American Express
• Discover
• Diners Club

Installment Options

• AfterPay
• Affirm
• Shop Pay

Digital Wallets

• Apple Pay
• Google Pay
• Amazon Pay
• Shop Pay

Other:

• PayPal
• Venmo

Yes. Skyn Alchemy Gift Cards are available in various amounts, never expire, and can be redeemed online or in-store for purchase.

No, you can checkout as a guest, but to track orders, view order history, save your faves, and manage your information you must sign in.

Contact us as soon as possible to make changes or to cancel your order.

Once processed, changes may not be possible.

Skyn Alchemy Mission Valley
10330 Friars Rd, Suite 119
San Diego, CA 92120
(Inside Inspire Wellness)
(619) 323-1721

Store Hours:
Mon - Sun
10 am - 7 pm PST
Our hours vary by appointment,
please call to confirm hours.

Sign in to your account to view your order history.

Enter the email address used when you placed your order, then enter the verification code you receive to continue.

Yes, we protect your privacy.

Learn more about our Privacy Policy.

We offer standard domestic shipping (1-5 business days) to the United States, excluding Hawaii and Alaska.

For full details, please refer to our Shipping Policy.

Yes, we offer free shipping on orders over $99+

For full details, please refer to our Shipping Policy.

Not at this time. We only ship within the United States, excluding Hawaii and Alaska.

For full details, please refer to our Shipping Policy.

A backorder means the item is temporarily out of stock but still available for purchase. Backorders may take up to 14 days to become available for shipping. Your order will be shipped when the product is back in stock. We’ll keep you updated by email with estimated delivery details.

For more information, please refer to our Shipping Policy.

Once your order is shipped, you will receive an email with the tracking number.

You can also sign in to your account to track your order.

We accept returns and exchanges of new and unused products within 14 days of delivery for store credit or exchanges only.

Please see our Returns & Exchange Policy for full details.

If your item(s) arrive damaged, defective, or incorrect, please contact us right away so we can review and resolve the issue.

Returns and Exchanges are simple using our Online Form. 

Send us a message with your:

• Name
• Email
• Reason = Returns and Exchanges
• Return details and Order Number

A Skyn Alchemy team member will contact you as soon as possible.

You can also email us at hello@skynalchemy.shop, but we recommend using the form to start the returns and exchange process.

Customers are responsible for return shipping unless the item(s) are damaged, defective or incorrect.

Allow 5–8 business days for returns to be processed once received.

Yes, we can order almost any skincare product available that we don't carry in-store or online.

Special Order Requests are simple using our Online Form.

Send us a message with your:

• Name
• Email
• Reason = Special Order Request
• Brand Name
• Product Details
• Quantity

If you have multiple products, include the same information for each one.

A Skyn Alchemy team member will be in touch.

Only one discount code can be applied per order.

Yes. The following are excluded from all promotions unless otherwise stated:

• Sale items
• Facial Packages
• Gift Cards
• Anfisa

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• Facebook