Refund policy

We accept returns and exchanges within 14 days of purchase or delivery for store credit or replacement. All items must be unopened, unused, and in their original, sealed packaging to qualify.

 

Final Sale / Non-Returnable Items

The following items are final sale and cannot be returned or exchanged:

• Opened and used items
  
• Sale items
• Gifts with purchase
• Gift cards

Damages and Issues

If your item(s) arrive damaged, defective, or incorrect, contact us so we can review and resolve the issue.

 

How to Start a Return

To initiate a return or exchange, please use our Online Form. 

Send us a message with your:

• Full Name
• Email Address
• Phone Number (optional)
• Order Number (optional)
• Help Reason (select "Returns & Refunds")
• Return Details

You may also email us at hello@skynalchemy.shop, but we recommend using the form to ensure a faster process.

 

Return Shipping

Return shipping charges will apply, unless the item(s) are damaged, defective, or incorrect. Any applicable shipping fees will be deducted from the store credit.

 

Processing Time

Allow 5–8 business days for your return to be processed after we receive the item(s).